Returns & Exchanges

We want you to love your Betsey Johnson purchase, but if you are not completely satisfied, we accept returns of unworn, unwashed, or defective merchandise within 30 days of purchase. Items must be returned with all original tags attached and in their original packaging to qualify for a full refund.

1

Start Your Return

Visit our online returns portal and enter your order number and zip code to initiate the process and select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided by the portal, ensuring you include the original packing slip inside your return box.

3

Pack and Ship

Securely pack your items in their original packaging, affix the prepaid label to the outside of the box, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, please allow 7-10 business days for your refund to be processed back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing