Frequently Asked Questions

Everything you need to know about your favorite whimsical styles.

How can I track my Betsey Johnson order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number on our carrier's website to monitor your package's journey to your doorstep.

What is your return policy for shoes and apparel?

We accept returns of unworn, unwashed, and defective merchandise within 30 days of purchase. Items must have all original tags attached and be returned in their original packaging.

Do you offer international shipping?

Yes, we ship our bold designs worldwide! Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

How do I know what size to order?

Each product page features a detailed size guide to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay for your convenience.

How should I care for my embellished items?

To keep your sparkles bright, we recommend hand washing or using a delicate cycle in a mesh bag for apparel. For handbags and shoes with crystals, spot clean only with a soft, damp cloth.